Frequently Asked Questions

• How do I sign up?

  To sign up as a Travel Club member you can do so on this page or in any of our stores. </br> To become a Travel Club Frequent Flyer, both registration and payment can be made in-store only.

• Do I have to use my real number?

  Your phone number is the source of truth for your points and so if you give us a phony number you could be giving a stranger your points.

• How do I receive 10% off?

  Frequent Flyers receive 10% off $125+ pre-tax orders, and the transaction must be made in-store at point of sale. You can both make pre-orders online or in-store kiosk orders, but you can only receive 10% off at the in-store point of sale.

• How do I redeem my points?

  Points are redeemable in-store at point of sale, with our team member who is checking you out. You can add redeemable items to an online pre-order or your in-store kiosk order, but you can only redeem points when you’re at the point of sale. Please note that this will cover the cost of the redeemed item, though we will charge tax on that item.

• When do I receive my points?

  Any points earned through purchases will take 24 hours to hit your account.

• How do I check my points?

  Access your web wallet to track points, view rewards, see order history, refer friends, and more. Additionally, each weekly email and text message you receive will have your points displayed, or you can ask a budtender at the point of sale.

• Can I get points across locations?

  You can both accrue and redeem points across locations. Have fun.

• Do points expire?

  Your points will expire 365 days from the time of your last purchase.

• What if I don't want emails or texts?

  Please feel free to unsubscribe from the emails and texts you receive.

• I have more questions.

  Please reach out to us so we can help make your life easier.